BAG | Market Clutch Olive by Pony Rider

As we are an online only store we hold our homewares and  some smaller furniture items at our warehouse in Perth.  The majority of our furniture items are delivered directly from our amazing brand partners. We work very closely with them to understand stock availability, but we also don’t like to disappoint our customers if it is out of stock or if there is a lead time.  Therefore if an item has a pre-order message this means there is a lead time of 4 - 12 weeks and we highly recommend a pre-order as items sell prior to shipments arriving or they may be made - to - order.  If there is an enquire now button, most of the time these item will be in stock or at least not far away. Please do try the instant messaging below or send us an email at hello@cranmorehome.com.au and we will get back to you as soon as we can.

Ordering

The easiest way to order from Cranmore Home & Co is to purchase via our website using Visa, Mastercard or PayPal. Once your order has been processed, you will receive a confirmation email.  We are very happy to take orders over the phone or via email. Payment for these can be made by Visa, Mastercard, PayPal or direct deposit.  Products paid for by direct deposit will be posted once we have confirmation of payment.  As we are an online store occasionally the product that want may be on back order as our stock levels aren't always dynamic with our partners. Don't worry though as it if is out of stock or on back order or discontinued we will contact you straight away. You can be sure that we will provide alternative options or a full refund straight away. For more information contact us directly.

Delivery

What we can promise is that we will ship all in-stock products within 3 business days and in the case of bespoke or out-of-stock products, customers will be emailed as soon as possible with an estimated shipping date.  As we are an online business and many of our larger items are delivered directly from our suppliers, in this case we endeavour to ensure that our suppliers dispatch in-stock items within 3 business days. Delivery all depends on where it is coming from and where you live. We generally allow 7-14 days most metro areas and for many country locations, WA, NT & Tasmania please allow 2-3 weeks. 

NOTE: During COVID19 there may be delivery delays that are out of our control. We would recommend adding an addition 2 - 3 days to any delivery as a rough guide for items that are in stock. For pre-orders from suppliers with stock coming from international manufacturers please keep in mind, the current worldwide increase in demand and restrictions for international ocean freight container exports.  This is affecting supply chains extensively and sometimes lead time extensions are out of our control.

Shipping

Orders over $2000 are also free for areas within 25km of metro cities around Australia (not applicable to trade orders). All other items have a flat fee ranging from $5 - $250 for metro areas throughout Australia and this will be applied at checkout if required. For regional areas throughout Australia or for some super heavy/bulky/fragile items you may incur an additional fee, this will be advised after checkout, prior to dispatch if required. If you would like a quote tailored for your order prior to check out please contact us 

Need further information on any of the products or services?

• Try our instant chat at the bottom right hand corner of your screen.
• Submit a form below and we will get back to you as soon as possible.
• Or email us at hello@cranmorehome.com.au.

Prefer to have a chat though, feel free to call us on 0437 647 811 between 9am and 5pm Monday to Friday, West Australian Standard time. We do love to ensure we answer your call, but we are 2 or sometimes 3 hours behind if you are calling from the eastern states. And yes our cows will get confused if we change to daylight saving .. he he!

Note: Cranmore Home & Co is an online only business and the office is not open to the public.