As we are an online only store we do not hold this stock on hand if there is no add to cart button. It will be delivered directly from our amazing brand partners. We do however work very closely with them to understand stock availability, but we also don’t like to disappoint our customers if it is out of stock, as it is a popular product. Therefore if you are interested in this item please do try the instant messaging below or click the ENQUIRE NOW button and we will get back to you straight away or within the next few hours (12 max). We don’t like to keep you waiting. Most of the time this item will be in stock or at least not far away.
Ordering: The easiest way to order from Cranmore Home & Co. is to purchase via our website using Visa, Mastercard, PayPal, Afterpay or Zip. Once your order has been processed, you will receive a confirmation email. We are very happy to take orders over the phone or via email. Payment for these can be made by Visa, Mastercard, PayPal or direct deposit. Products paid for by direct deposit will be posted once we have confirmation of payment.
What we can promise is that we will ship all in-stock products, at our Perth warehouse, within 3 business days and in the case of bespoke or out-of-stock products, customers will be emailed as soon as possible with an estimated shipping date. As we are an online business and many of our larger items are delivered directly from our suppliers, in this case we endeavour to ensure that our suppliers dispatch in-stock items within 5 business days. Delivery all depends on where it is coming from and where you live. We generally allow 7-14 days most metro areas and for many country locations, WA, NT & Tasmania please allow 2-3 weeks.
NOTE: During COVID19 there may be delivery delays that are out of our control. We would recommend adding an additional 2 - 3 days to any delivery as a rough guide.
T & C for Shipping:
Retail orders over $2000 are also free to most metro cities (Brisbane, Melbourne, Sydney, Perth & within 25km of the city centre), this is not applicable to trade orders. All other orders have a flat fee ranging from $5 - $250 for metro areas throughout Australia and this will be applied at checkout if required. For regional areas throughout Australia or for some super heavy/bulky/fragile items you may incur an additional fee, this will be advised after checkout, prior to dispatch if required. If you would like a quote tailored for your order prior to check out please contact us.
If you have any questions at all please do not hesitate to contact us via the instant chat below or email hello@cranmorehome.com.au or phone 0437 647 811.
Returns: Where a product sold by Cranmore Home & Co. is:
Faulty;
Not suitable for the purpose for which it was stated to be used in the product description on the website; or
as otherwise stated by Law;
then on provision of the relevant item and your receipt Cranmore Home & Co. will replace your item(s) in the first instance or if deemed appropriate provide a store credit.
Please note that we work with many suppliers that all have different credit and exchange terms which we need to abide by. In some cases they will ask for photographic evidence of faults for a claim to then be assessed.
Please ensure if you have an issue that you let us know within 7 days of the item/s being delivered. Any later than this timing and we may be unable to submit a claim. Please also ensure that items are in original packaging otherwise there could be a ''return fee'' applied for the delivery.
If you simply change your mind about a purchase or service provided by Cranmore Home & Co., then you will not be entitled to a replacement or credit of any kind.
