As we are an online only store we hold our homewares and some smaller furniture items at our warehouse in Perth. The majority of our furniture items are delivered directly from our amazing brand partners. We work very closely with them to understand stock availability, but we also don’t like to disappoint our customers if it is out of stock or if there is a lead time. Therefore if an item has a pre-order message this means there is a lead time of 4 - 12 weeks and we highly recommend a pre-order as items sell prior to shipments arriving or they may be made - to - order. If there is an enquire now button, most of the time these item will be in stock or at least not far away. Please do try the instant messaging below or send us an email at email@example.com and we will get back to you as soon as we can.
What we can promise is that we will ship all in-stock products, at our Perth warehouse, within 3 business days and in the case of pre-order products, customers will be emailed as soon as possible with an estimated shipping date. As we are an online business and many of our larger items are delivered directly from our suppliers, in this case we endeavour to ensure that our suppliers dispatch in-stock items within 5 -14 business days. Delivery all depends on where it is coming from and where you live. We generally allow 7-14 days for most metro areas and for many country locations, WA, NT & Tasmania please allow 2-3 weeks.
NOTE: During COVID19 there may be delivery delays that are out of our control.
Retail orders over $2000 are free to most metro cities (Brisbane, Melbourne, Sydney, Perth & within 25km of the city centre), this is not applicable to trade orders. All other orders have a flat fee ranging from $5.95 - $250 for metro areas throughout Australia and this will be applied at checkout if required. For regional areas throughout Australia or for some super heavy/bulky/fragile items you may incur an additional fee, this will be advised after checkout, prior to dispatch if required. If you would like a quote tailored for your order prior to check out please contact us.
If you have any questions at all please do not hesitate to contact us via the instant chat below or email firstname.lastname@example.org or phone 0437 647 811.
RETURNS: Where a product sold by Cranmore Home & Co. is:
Not suitable for the purpose for which it was stated to be used in the product description on the website; or
as otherwise stated by Law;
then on provision of the relevant item and your receipt Cranmore Home & Co. will replace your item(s) in the first instance or if deemed appropriate provide a store credit.
Please note that we work with many suppliers that all have different credit and exchange terms which we need to abide by. In some cases they will ask for photographic evidence of faults for a claim to then be assessed.
Please ensure if you have an issue that you let us know within 7 days of the item/s being delivered. Any later than this timing and we may be unable to submit a claim. Please also ensure that items are in original packaging otherwise there could be a ''return fee'' applied for the delivery.
If you simply change your mind about a purchase or service provided by Cranmore Home & Co., then you will not be entitled to a replacement or credit of any kind.