We are an online store and only keep in stock small homewares items, for furniture and larger items, these are sent directly from our partner warehouses. Occasionally the product that you want may be on back order as our stock levels aren't always dynamic with our partners, but we do try to stay as up to date as we can. Don't worry though, if your item is out of stock, on back order or discontinued we will contact you straight away. You can be sure that we will provide alternative options or a full refund immediately.
What we can promise is that we will ship all in-stock products, at our Perth warehouse, within 3 business days and in the case of bespoke or out-of-stock products, customers will be emailed as soon as possible with an estimated shipping date. As we are an online business and many of our larger items are delivered directly from our suppliers, in this case we endeavour to ensure that our suppliers dispatch in-stock items within 5 business days. Delivery all depends on where it is coming from and where you live. We generally allow 7-14 days most metro areas and for many country locations, WA, NT & Tasmania please allow 2-3 weeks.
NOTE: During COVID19 there may be delivery delays that are out of our control. We would recommend adding an additional 2 - 3 days to any delivery as a rough guide.
Orders over $2000 are also free. All other items have a flat fee ranging from $5 - $150 for metro areas throughout Australia and this will be applied at checkout if required. For regional areas throughout Australia or for some super heavy/bulky/fragile items you may incur an additional fee, this will be advised after checkout, prior to dispatch if required. If you would like a quote tailored for your order prior to check out please contact us.
Ordering: The easiest way to order from Cranmore Home & Co. is to purchase via our website using Visa, Mastercard, PayPal, Afterpay or Zip. Once your order has been processed, you will receive a confirmation email. We are very happy to take orders over the phone or via email. Payment for these can be made by Visa, Mastercard, PayPal or direct deposit. Products paid for by direct deposit will be posted once we have confirmation of payment.
Returns: Where a product sold by Cranmore Home & Co. is:
Not suitable for the purpose for which it was stated to be used in the product description on the website; or
as otherwise stated by Law;
then on provision of the relevant item and your receipt Cranmore Home & Co. will replace your item(s) in the first instance or if deemed appropriate provide a store credit.
Please note that we work with many suppliers that all have different credit and exchange terms which we need to abide by. In some cases they will ask for photographic evidence of faults for a claim to then be assessed.
Please ensure if you have an issue that you let us know within 7 days of the item/s being delivered. Any later than this timing and we may be unable to submit a claim. Please also ensure that items are in original packaging otherwise there could be a ''return fee'' applied for the delivery.
If you simply change your mind about a purchase or service provided by Cranmore Home & Co., then you will not be entitled to a replacement or credit of any kind.