VESSEL | Dala Horse | Black & Natural by Zakkia

Our furniture items are sent directly from our partner warehouses. We work very closely with them to understand stock availability, therefore if an item has a message "lead times may apply" this means there may be a lead time of 2 - 12 weeks. We do however highly recommend a pre-order as items can sell out prior to shipments arriving.  If you would like estimated lead times, shipping quotes or any other information please try the instant chat or click on the Get In Touch button and we will get back to you as soon as possible.  We also guarantee a full refund (within the week of purchase), if we contact you to advise the lead times are longer than expected.  Cranmore Home & Co quote an approximate lead time for the receipt of any orders based on information provided by their partner suppliers at time of purchase. Circumstances beyond our control, may cause disruptions and lead to a delay in your order being delivered on quoted lead times once an order is placed.  We will keep you as up to date as possible on any changes to estimated lead times.

Delivery

What we can promise is that we will ship all in-stock products from our Perth warehouse within 3 business days and in the case of bespoke or out-of-stock products, customers will be emailed as soon as possible with an estimated shipping date.  As we are an online business and many of our larger items are delivered directly from our suppliers, in this case we endeavour to ensure that our suppliers dispatch in-stock items within 5-10 business days. Delivery all depends on where it is coming from and where you live. We generally allow 7-14 days most metro areas and for many country locations, WA, NT & Tasmania please allow 2-3 weeks. Some of our items are available for collection from our Perth warehouse and will have this information on the product page if available.

NOTE: Due to COVID19 there may be delivery delays for in stock items from our suppliers that are out of our control. We would recommend adding an additional 5-7 days for dispatch as warehouses are currently inundated and 2 - 3 days to any delivery as a rough guide for items that are in stock. For pre-orders from suppliers with stock coming from international manufacturers please keep in mind, the current worldwide increase in demand and restrictions for international ocean freight container exports.  This is affecting supply chains extensively and sometimes lead time extensions are out of our control. 

Shipping

Orders over $2000 are free for areas within 25km of most major metro cities around Australia (Melbourne, Sydney, Brisbane, Adelaide, Perth). Free shipping is not applicable to trade orders). For areas outside of these cities with orders over $2000 we will provide a delivery quote on request or will apply additional charges after checkout if required.  All other items have a flat fee ranging from $5 - $250 for metro areas throughout Australia and this will be applied at checkout if required. For regional areas throughout Australia or for some super heavy/bulky/fragile items you may incur an additional fee, this will be advised after checkout, prior to dispatch if required. If you would like a quote tailored for your order prior to check out please contact us . Some of our items are available for collection from our Perth warehouse and will have this information on the product page if available.

We love to help you send gifts to the ones you love.  If your order is a gift, please follow these steps:

1. Make sure the shipping address is for the person you are sending the gift to, and the billing address has your details. Also the email provided will receive the order confirmation, invoice and tracking details, so make sure this is your email too!

2. In the notes section at checkout, please add your personal message and we will ensure that this is gift wrapped and a hand written note is sent.

3. Any questions please do not hesitate to contact us.

4. Please note gift wrapping is only available for our smaller items. As you can imagine we can't really gift wrap a couch ... as much as we would love too. 

Need further information on any of the products or services?

• Try our instant chat at the bottom right hand corner of your screen.
• Submit a form below and we will get back to you as soon as possible.
• Or email us at hello@cranmorehome.com.au.

Prefer to have a chat though, feel free to call us on 0437 647 811 between 9am and 5pm Monday to Friday, West Australian Standard time. We do love to ensure we answer your call, but we are 2 or sometimes 3 hours behind if you are calling from the eastern states. And yes our cows will get confused if we change to daylight saving .. he he!

Note: Cranmore Home & Co is an online only business and the office is not open to the public.