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Returns and Privacy

Cranmore Home does not provide refunds. Where a product sold by Cranmore Home is:

      • Faulty;
      • Not suitable for the purpose for which it was stated to be used in the product description on the website; or
      • as otherwise stated by Law;

then on provision of the relevant item and your receipt Cranmore Home will replace your item(s) in the first instance or if deemed appropriate provide a store credit. 

Please note that we work with many suppliers that all have different credit and exchange terms which we need to abide by. In some cases they will ask for photographic evidence of faults for a claim to then be assessed.

Please ensure if you have an issue that you let us know within 7 days of the item/s being delivered. Any later than this timing and we may be unable to submit a claim. Please also ensure that items are in original packaging otherwise there could be a ''return fee'' applied for the delivery.

If you simply change your mind about a purchase or service provided by Cranmore Home, then you will not be entitled to a replacement or credit of any kind.

 

Privacy

Cranmore Home is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. 

We only use your information to identify your orders, provide you with our newsletter (if you have subscribed) and personalise your shopping experience with us.

We do NOT pass on any of your personal details.

We are happy to answer any questions you may have regarding privacy via email at jayne@cranmorehome.com.au