Terms and Conditions of Sale/Pre-Orders

Stock Availability:

As we are an online only store we hold our homewares and smaller furniture items at our warehouse in Perth.  The majority of our furniture items are delivered directly from our amazing brand partners. We work very closely with them to understand stock availability, but we also don’t like to disappoint our customers if it is out of stock or if there is a lead time.  Therefore if an item has a pre-order message this means there may be a lead time of up to 12 weeks and we highly recommend a pre-order as items sell prior to shipments arriving or they may be made - to - order.  If you have any questions at all please do try the instant messaging below or send us an email at hello@cranmorehome.com.au and we will get back to you as soon as we can.

Delivery

What we can promise is that we will ship all in-stock products at our warehouse within 3 business days and in the case of bespoke or out-of-stock products, customers will be emailed as soon as possible with an estimated shipping date.  As we are an online business and many of our larger items are delivered directly from our suppliers, in this case we endeavour to ensure that our suppliers dispatch in-stock items within 5-10 business days. Delivery all depends on where it is coming from and where you live. We generally allow 7-14 days most metro areas and for many country locations, WA, NT & Tasmania please allow 2-3 weeksSome of our items are available for collection from our Perth warehouse and will have this information on the product page if available.

NOTE: During COVID19 there may be delivery delays for in stock items that are out of our control. We would recommend adding an addition 2 - 3 days to any delivery as a rough guide for items that are in stock. For pre-orders from suppliers with stock coming from international manufacturers please keep in mind, the current worldwide increase in demand and restrictions for international ocean freight container exports.  This is affecting supply chains extensively and sometimes lead time extensions are out of our control. 

Shipping

Orders over $2000 are also free for areas within 25km of metro cities around Australia (not applicable to trade orders). All other items have a flat fee ranging from $5 - $250 for metro areas throughout Australia and this will be applied at checkout if required. For regional areas throughout Australia or for some super heavy/bulky/fragile items you may incur an additional fee, this will be advised after checkout, prior to dispatch if required. If you would like a quote tailored for your order prior to check out please contact us . Some of our items are available for collection from our Perth warehouse and will have this information on the product page if available.

Pricing and Availability

Pricing is subject to change. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of resuming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of GST. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

Pre-Orders

50% deposit is required to secure stock for all pre-orders.  You can either pay the full amount at checkout or contact us to place a deposit. If deposit payment has not been received and stock runs out, the order will be allocated to the next incoming shipment.  We do not guarantee the availability of stock without deposit or full payments.

Quoted Lead Times

Cranmore Home & Co quote an approximate lead time for the receipt of your order, based on current shipping and manufacturing at time of purchase. Circumstances may change beyond our control which may lead to a delay in your order being delivered on lead times estimated. We hold no liability for any delays resulting from circumstances beyond our reasonable control.

 

Returns Policy

Where a product sold by Cranmore Home & Co is:

  • Faulty, not suitable for the purpose for which it was stated to be used in the product description on the website; or as otherwise stated by Law; then on provision of the relevant item and your receipt Cranmore Home & Co will replace your item(s) in the first instance or if deemed appropriate provide a store credit. 

Please note that we work with many suppliers that all have different credit and exchange terms which we need to abide by. In some cases they will ask for photographic evidence of faults for a claim to then be assessed. Please ensure if you have an issue that you let us know within 7 days of the item/s being delivered. Any later than this timing and we may be unable to submit a claim. Please also ensure that items are in original packaging otherwise there will be a ''return fee'' applied for the delivery.  If you simply change your mind about a purchase or service provided by Cranmore Home & Co, then you will not be entitled to a replacement or credit of any kind.

Privacy Policy

Cranmore Home & Co is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured.  We only use your information to identify your orders, provide you with our newsletter (if you have subscribed) and personalise your shopping experience with us.  We do NOT pass on any of your personal details.

Limited Warranty

Cranmore Home & Co works with many different suppliers and their warranty timeframes all vary.  We can however guarantee a 1 year warranty from date of sale on invoice against manufacturing faults, which are determined at Cranmore Home & Co and relevant suppliers discretion. This is however subject to sight of the original receipt of goods and photographic evidence. 

Disclaimer

Cranmore Home & Co works with many suppliers whose products are manufactured from natural materials and that use hand made processes in the production of pieces.  Irregularities in shapes, colour tones, surfaces and finishes may be present and these imperfections are part of the characteristics of the piece.  As every monitor displays different colour tones, the colour of pictures on our website and social media cannot be taken as a true colour indication of the actual products. Some products may appear to vary from website images.