Trade Terms & Conditions
Cranmore Home & Co. Trade Terms and Conditions
ORDERS/QUOTES AND DELIVERY
Quote requests can be placed via our website at the checkout - press submit quote or email us your wish list to firstname.lastname@example.org. Please do not make final payment at checkout as we need to ensure we have all the items in stock. We will send a detailed quote to you.
STOCK AVAILABILITY & LEAD TIMES
We are an online store and only keep in stock small homewares items, for furniture and larger items, these are sent directly from our partner warehouses. Occasionally the product that you want, may be on back order as our stock levels aren't always dynamic with our partners, but we do try to stay as up to date as we can. The best thing to do is to if you are on a deadline is to press submit quote at checkout and we can provide a full quote with a breakdown on lead times.
As we are an online business and many of our larger items are delivered directly from our suppliers, we endeavour to ensure that our suppliers dispatch in-stock items within 5 business days. Delivery all depends on where it is coming from and where it is going. We generally allow 7-14 days most metro areas and for many country locations, WA, NT & Tasmania please allow 2-3 weeks.
Your delivery details are passed onto our delivery partners and they are requested to contact you prior to delivery with an approximate date and time. It would be encouraged that you were home for delivery as in most instances the delivery company will require a signature. With some delivery partners they will leave your item in a safe place but do not take any responsibility for the items safety.
Please note our delivery services are for drop off only and for single level. If you require installation or additional service please let us know and we can try to accommodate.
Unfortunately we do not ship internationally. For New Zealand customers please contact email@example.com and we will see if we can arrange shipping on small homewares only.
Cranmore Home & Co will arrange freight; however the costs are the responsibility of the trade partner and will appear on your invoice when applicable. As a service to our trade clients we endeavour to keep freight rates at a reasonable and fair price and sometimes try to coordinate deliveries to assist with minimising costs. Please note our Free Delivery for orders over $2000 does not apply to trade orders.
Goods not in stock are backordered. This will be shown on your quote/invoice. We require a 50% deposit to secure the back order and remaining payment prior to dispatch.
All orders must be paid in full prior to dispatch. We accept credit card, direct debit or BPAY. If you item is on backorder a 50% deposit is required to secure the stock with remaining payment due prior to dispatch. Please note all our pricing includes GST.
Cancellations will not be processed unless received in writing. Fully paid orders can not be refunded but a credit can be applied. If the item is on backorder however we can provide a refund on cancellation.
REFUNDS AND RETURNS
Where a product sold by Cranmore Home & Co is:
- Faulty, not suitable for the purpose for which it was stated to be used in the product description on the website; or as otherwise stated by Law; then on provision of the relevant item and your receipt Cranmore Home & Co will replace your item(s) in the first instance or if deemed appropriate provide a store credit.
Please note that we work with many suppliers that all have different credit and exchange terms which we need to abide by. In some cases they will ask for photographic evidence of faults for a claim to then be assessed. Please ensure if you have an issue that you let us know within 7 days of the item/s being delivered. Any later than this timing and we may be unable to submit a claim. Please also ensure that items are in original packaging otherwise there will be a ''return fee'' applied for the delivery. If you simply change your mind about a purchase provided by Cranmore Home & Co, then you will not be entitled to a replacement or credit of any kind.
Cranmore Home & Co is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We only use your information to identify your orders, provide you with our newsletter (if you have subscribed) and personalise your shopping experience with us.
We do NOT pass on any of your personal details.