CONSOLE | The Lowdown in Ocean by Mustard Made

Our furniture items are sent directly from our partner warehouses. We work very closely with them to understand stock availability, therefore if an item has a message "lead times may apply" this means there may be a lead time of 2 - 12 weeks. We do however highly recommend a pre-order as items can sell out prior to shipments arriving.  If you would like estimated lead times, shipping quotes or any other information please try the instant chat or click on the Get In Touch button and we will get back to you as soon as possible.  We also guarantee a full refund (within the week of purchase), if we contact you to advise the lead times are longer than expected.  Cranmore Home & Co quote an approximate lead time for the receipt of any orders based on information provided by their partner suppliers at time of purchase. Circumstances beyond our control, may cause disruptions and lead to a delay in your order being delivered on quoted lead times once an order is placed.  We will keep you as up to date as possible on any changes to estimated lead times.

Delivery

What we can promise is that we will ship all in-stock products from our Perth warehouse within 3 business days and in the case of bespoke or out-of-stock products, customers will be emailed as soon as possible with an estimated shipping date.  As we are an online business and many of our larger items are delivered directly from our suppliers, in this case we endeavour to ensure that our suppliers dispatch in-stock items within 5-10 business days. Delivery all depends on where it is coming from and where you live. We generally allow 7-14 days most metro areas and for many country locations, WA, NT & Tasmania please allow 2-3 weeks. Some of our items are available for collection from our Perth warehouse and will have this information on the product page if available.

NOTE: Due to COVID19 there may be delivery delays for in stock items from our suppliers that are out of our control. We would recommend adding an additional 5-7 days for dispatch as warehouses are currently inundated and 2 - 3 days to any delivery as a rough guide for items that are in stock. For pre-orders from suppliers with stock coming from international manufacturers please keep in mind, the current worldwide increase in demand and restrictions for international ocean freight container exports.  This is affecting supply chains extensively and sometimes lead time extensions are out of our control. 

Shipping

Orders over $2000 are free for areas within 25km of most major metro cities around Australia (Melbourne, Sydney, Brisbane, Adelaide, Perth). Free shipping is not applicable to trade orders). For areas outside of these cities with orders over $2000 we will provide a delivery quote on request or will apply additional charges after checkout if required.  All other items have a flat fee ranging from $5 - $250 for metro areas throughout Australia and this will be applied at checkout if required. For regional areas throughout Australia or for some super heavy/bulky/fragile items you may incur an additional fee, this will be advised after checkout, prior to dispatch if required. If you would like a quote tailored for your order prior to check out please contact us . Some of our items are available for collection from our Perth warehouse and will have this information on the product page if available.

Returns

Where a product sold by Cranmore Home & Co is:

• Faulty;
• Not suitable for the purpose for which it was stated to be used in the product description on the website; or
• as otherwise stated by Law;

then on provision of the relevant item and your receipt Cranmore Home will replace your item(s) in the first instance or if deemed appropriate provide a store credit. 

Please note that we work with many suppliers that all have different credit and exchange terms which we need to abide by. In some cases they will ask for photographic evidence of faults for a claim to then be assessed.

Please ensure if you have an issue that you let us know within 7 days of the item/s being delivered. Any later than this timing and we may be unable to submit a claim. Please also ensure that items are in original packaging otherwise there could be a ''return fee'' applied for the delivery.

The majority of our items do have a 12 month warranty, but again a claim will need to be submitted, with photographic evidence for consideration.  Any claims over 12 months will not be considered.

If you "change your mind" on an item and it is not faulty, we will consider a return on a case by case basis as long as you contact Cranmore Home & Co within 7 days of receiving the item. For furniture pieces shipping returns will be at the cost of the customer.

Privacy

Cranmore Home & Co is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. 

We only use your information to identify your orders, provide you with our newsletter (if you have subscribed) and personalise your shopping experience with us.

We do NOT pass on any of your personal details.

We are happy to answer any questions you may have regarding privacy via our contact form HERE.

Need further information on any of the products or services?

• Try our instant chat at the bottom right hand corner of your screen.
• Submit a form below and we will get back to you as soon as possible.
• Or email us at hello@cranmorehome.com.au.

Prefer to have a chat though, feel free to call us on 0437 647 811 between 9am and 5pm Monday to Friday, West Australian Standard time. We do love to ensure we answer your call, but we are 2 or sometimes 3 hours behind if you are calling from the eastern states. And yes our cows will get confused if we change to daylight saving .. he he!

Note: Cranmore Home & Co is an online only business and the office is not open to the public.