COT | Maxwell by incy interiors

Stock Availability:

As we are an online only store we hold our homewares and smaller furniture items at our warehouse in Perth.  The majority of our larger furniture items are delivered directly from our amazing brand partners. We work very closely with them to understand stock availability, but we also don’t like to disappoint our customers if it is out of stock or if there is a lead time as stock levels change frequently.  Therefore if an item has a "lead times may apply' message this means they may be in stock or have a lead time of 4 - 12 weeks, it just means we need to double check stock availability as they are super popular.  Feel free however to place an order now as we also guarantee a full refund (within the week of purchase), if we contact you to advise the item is out of stock and/or lead times are longer than expected.  

Pre-Orders:

We do however highly recommend placing a pre-order as items can sell out prior to shipments arriving, and this will ensure you receive your piece in the next shipment.  If you would like estimated lead times, shipping quotes or any other information please try the instant chat or click on the Get In Touch button and we will get back to you as soon as possible.  We can arrange a 50% deposit for all pre-order items, with balance due prior to delivery. 

Lead Times:

Cranmore Home & Co quote an approximate lead time for the receipt of any orders based on information provided by their partner suppliers at time of purchase. Circumstances beyond our control, may cause disruptions and lead to a delay in your order being delivered on quoted lead times once an order is placed.  We will keep you as up to date as possible on any changes to estimated lead times.

Delivery:

What we can promise is that we will ship all in-stock products from our Perth warehouse within 3 business days and in the case of bespoke or out-of-stock products, customers will be emailed as soon as possible with an estimated shipping date.  As we are an online business and many of our larger items are delivered directly from our suppliers, in this case we endeavour to ensure that our suppliers dispatch in-stock items within 5-10 business days. Delivery all depends on where it is coming from and where you live. We generally allow 7-14 days most metro areas and for many country locations, WA, NT & Tasmania please allow 2-3 weeks. Some of our items are available for collection from our Perth warehouse and will have this information on the product page if available.

NOTE: Due to COVID19 there may be delivery delays for in stock items from our suppliers that are out of our control. We would recommend adding an additional 5-7 days for dispatch as warehouses are currently inundated and 2 - 3 days to any delivery as a rough guide for items that are in stock. For pre-orders from suppliers with stock coming from international manufacturers please keep in mind, the current worldwide increase in demand and restrictions for international ocean freight container exports.  This is affecting supply chains extensively and sometimes lead time extensions are out of our control. 

Shipping:

Orders over $2000 are free for areas within 25km of most major metro cities around Australia (Melbourne, Sydney, Brisbane, Adelaide, Perth). Free shipping is not applicable to trade orders). For areas outside of these cities with orders over $2000 we will provide a delivery quote on request or will apply additional charges after checkout if required.  All other items have a flat fee ranging from $5 - $250 for metro areas throughout Australia and this will be applied at checkout if required. For regional areas throughout Australia or for some super heavy/bulky/fragile items you may incur an additional fee, this will be advised after checkout, prior to dispatch if required. If you would like a quote tailored for your order prior to check out please contact us . Some of our items are available for collection from our Perth warehouse and will have this information on the product page if available.

Need further information on any of the products or services?

• Try our instant chat at the bottom right hand corner of your screen.
• Submit a form below and we will get back to you as soon as possible.
• Or email us at hello@cranmorehome.com.au.

Prefer to have a chat though, feel free to call us on 1300 864 489 between 9am and 4.30pm Monday to Friday, West Australian Standard time. 

Note: Cranmore Home & Co is an online only business and the office is not open to the public.  We do however have a warehouse in Wembley, Perth which houses our smaller items and orders can be arranged to be collected from here.

Still can't find exactly what you are looking for?  Well let us help you find it!  

Your perfect piece may not even be on our website, but that won't stop us, as our network of partner brands and products extends beyond the products we offer on our online store.

Our Furniture Finder Service is complimentary! We can shop for you, provide options and a mood board and look after delivery and lead times whilst providing a professional and personal service. Click HERE to find out more.